Guest Room Attendant

Job title: Guest Room Attendant

Reports to: Housekeeping Manager

Responsibilities

• Consistently offer professional, friendly and engaging service to the guest.

• Sign in and out master keys daily.

• Clean all assigned guest rooms in accordance with company and brand standards.

• Keep housekeeping cart and storage areas neat and clean.

• Ensure that housekeeping cart is stocked with an adequate amount of guest supplies and linen.

• Report any maintenance issues found in guest rooms immediately.

• Report any malfunctioning equipment in guest rooms immediately.

• Turn in all items left in guest room to Housekeeping Management to be placed in lost and found.

• Remove room service trays and any dirty dishes from guest room or hallways.

• Report any room discrepancies immediately.

• Ensure that all cleaning supplies are in properly marked bottles/containers.

• Report any malfunctioning housekeeping equipment immediately.

• Follow all safety and sanitation policies (such as blood borne pathogens).

• Attend to guests requests promptly and in a courteous manner.

• Complete all other duties as assigned by the Director of Housekeeping.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• Must have at least 1 year room attendant experience in similar size property.

• Ability to perform job functions with attention to detail, speed and accuracy.

• Ability to stand and walk for long periods of time.

• Ability to push, pull, lift up to 50 pounds.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*